Effective Date: May 21, 2025
As Emirati Abaya, we produce all our products individually according to the special measurements provided by our customers. Due to this special production process, our return and exchange policy , detailed below, applies.
1. Returns and Exchanges are Not Accepted
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All abaya orders are produced according to the custom body measurements provided by the customer.
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Therefore, returns or product exchanges are strictly not possible.
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Once the order is confirmed, it is not possible to cancel, return or exchange the product for another size.
2. Customer Measurement Responsibility
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Customers are responsible for providing their own measurements accurately and completely when placing an order.
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Emirati Abaya accepts no liability in cases of size discrepancy due to incorrectly entered measurements.
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Please check your body measurements carefully before placing an order.
3. In Case of Manufacturing Defects
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In case of a manufacturing error (e.g. sewing error, wrong model), the customer must notify the customer in writing to info@emiratiabaya.com within 48 hours after receiving the product.
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The relevant product is examined by our expert team.
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If a manufacturing defect is confirmed, the same product will be correctly remanufactured and sent free of charge .
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Apart from this situation, product exchange is not possible.
4. Shipping & Delivery
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In case of delivery problems caused by giving an incorrect address, all responsibility and additional shipping costs belong to the customer.
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Please make sure that you have entered your address information correctly when ordering.
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If any damage caused by packaging or transportation is detected after the product is received, a report must be drawn up with the cargo company at the time of delivery.
5. The Nature of Custom Production
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Custom production is production made specifically to the measurements provided by the customer, without the use of standard sizes.
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Since it is not possible to sell such products to another customer, the right to return and exchange is legally excluded.
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This practice is carried out within the framework of the provisions of the Consumer Rights Law for specially produced products.
6. Contact Information
For any questions or support requests, you can contact us:
📧 Email: info@emiratiabaya.com
📍 Address: Saklivadi Mansions, E1 Block, Flat 15, Adnan Kahveci Mah., Beylikduzu, Istanbul