Frequently Asked Questions

Frequently Asked Questions (FAQ)

EmiratiAbaya.com

1. Where can I place my order?

You can easily place your orders through the following channels:

2. Are the products ready-made or custom-made?

All our abayas are custom-made according to the customer's height. Because our designs involve intricate stonework, they cannot be prepared by a regular tailor. Therefore, we request your height information when ordering. The size chart on our website is for informational purposes only and is intended to help you provide accurate measurements.

3. Can I return or cancel my order?

No, we cannot accept returns or cancellations as all our products are custom-made. Our abayas feature intricate stonework and cannot be altered by a regular tailor afterwards. Therefore, after receiving an order, we contact our customers to verify their measurements and adjust the abaya length to their specifications. Because this process makes the product unique, returns or cancellations are not possible according to Turkish consumer regulations.

However, in cases such as size discrepancies, an exchange is offered provided the customer covers the shipping cost. Furthermore, if any errors arise on our part during the production or shipping process, we will gladly resolve the issue by making the necessary corrections.



4. How long does shipping take?

Your order will be carefully prepared within an average of 5-10 business days, depending on the model. This may take longer during busy periods. You will be notified when it is shipped.

5. Who pays the shipping fee?

  • Within TΓΌrkiye: A fixed shipping fee is usually charged.

  • For exchange transactions: All shipping costs are the responsibility of the customer.

  • For international shipments: Pricing varies depending on the country.

6. Which fabrics do you use?

  • We choose the highest quality fabrics:

    • Siphon
    • Sandy
    • Satin
    • Viscose
    • Dubai Fabric
    • Velvet
    • Dubai Nida

7. How should body measurements be taken?

Each of our pieces is designed with a comfortable and stylish fit. You can choose the most suitable size for you from our size chart, or you can share your height and weight information with us. For custom-made orders, please contact us.

8. Do you ship internationally?

Yes. We ship to Europe, the Middle East, America, and many other countries. Shipping time and cost vary by country. Please contact us for more detailed information.

9. Can I have a custom design made?

Custom designs can be created for you with your choice of stones, lace, embroidery, colors, and models to suit your taste. Prices for custom designs differ from our standard products. For detailed information, you can contact us via WhatsApp. 10. How can I reach you?

πŸ“§ Email: info@emiratiabaya.com
πŸ“ž Phone & WhatsApp: +90 212 813 93 03
πŸ“± Instagram: @emirati.abaya.ist

11. Does the abaya come with an undershirt?

Some of our models are offered with a base layer. You can check the product description to see if the base layer is included before ordering. For products that do not include a base layer, it is possible to purchase it separately.

12. Do you offer discounts on abaya prices?

You can benefit from advantageous prices with our special campaigns for special occasions and seasons. While individual discount requests are not met, we recommend that you follow us to avoid missing out on our regularly offered opportunities."